What's in these terms?

These Terms of Use tell you the rules for using our website (the 'website'). By clicking on the links below you can navigate straight to different sections of these Terms of Use where you can find more information on each area:

Who we are is a site operated by Lifestyle Services Group Limited t/a Assurant ("we", "us" or "our"). We are registered in England and Wales under company number 5114385 and have our registered office at Emerald Buildings, Westmere Drive, Crewe, Cheshire, CW1 6UN. Our main trading address is Emerald Buildings, Westmere Drive, Crewe, Cheshire, CW1 6UN.

Contacting us

You can get in touch with us via email at, calling us on 0345 607 2538 or you can write to us at DragonPass Premier, PO Box 98, Blyth, NE24 9DL.

By using our site you accept these Terms of Use

By using the website, you confirm that you accept these Terms of Use and that you agree to comply with them. If you do not agree to these Terms of Use, you must not use our site. You are also responsible for ensuring that all persons who access the website through your internet connection are aware of these Terms of Use and other applicable terms and conditions, and that they comply with them.

Other terms that apply to you

These Terms of Use refer to the following additional terms, which also apply to your use of the website. Please make sure that you read all of these policies and the terms and conditions for your DragonPass Premier benefit carefully:

  • Our Privacy Policy, which sets out how we collect, use and protect your information when you visit our website and when you generally use our services. By using the website you consent to us processing your information in accordance with our Privacy Policy and you warrant that all of the information which is provided by you is true, accurate, current and complete in all respects and that you are not impersonating another person or entity.
  • Our Cookie Policy, which sets out information about the cookies that we utilise on the website.
  • The terms and conditions, which govern your use of your DragonPass Premier benefit.

We may make changes to these terms

We may amend these Terms of Use from time to time. To make sure that you understand and are happy with the Terms of Use we recommend that you check them every time you wish to use the website. If you aren't happy with any changes which we make you should not continue to use the website. If you have any questions about changes please contact us.

Making changes to, suspending and withdrawing the website

From time to time we may update or change the website. We do not guarantee that the website, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of the website for business and operational reasons at any time and without notice to you.

Our site is only for users in the UK

The website is directed to people residing in the United Kingdom. We do not represent that content available on or through the website is appropriate for use or will be available in other locations.

You must keep your log in and membership details safe

If you register for your DragonPass Premier benefit via the website you must keep your password and any other information which you provide to us as part of our security procedures confidential and not disclose it to any third party. We have the right to disable your digital membership (including your password) whether chosen by you or allocated by us, at any time if in our reasonable opinion you have failed to comply with any of the provisions of these Terms of Use.

If you know or suspect that anyone other than you knows your password, can access or has accessed your digital membership, you must promptly contact us.

Notifying us of changes to your details

In accordance with the terms and conditions, for the DragonPass Premier benefit, if you change your name, you agree to notify Ulster Bank Limited as soon as possible. If you change your contact information (email address, telephone number or postal address) which you used to register on the website you must notify us as soon as possible by e-mailing us at or calling us on 0345 607 2538.

How you may use material on the website

We are the owner or the licensee of all intellectual property rights in the website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may print off one copy and may download extracts of any page(s) from the website for your personal use. You must not use any part of the content on the website for commercial purposes without obtaining a licence to do so from us or our licensors.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of content on the website must always be acknowledged.

If you print off, copy or download any part of our website in breach of these Terms of Use, your right to use the website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Do not rely on information on this website

The content on the website is provided for general information only. It is not intended to amount to advice on which you should rely. Although we make reasonable efforts to update the information on the website, we make no representations, warranties or guarantees, whether express or implied, that the content on the website is accurate, complete or up to date.

We are not responsible for websites we link to

Where the website contains links to other sites and resources provided by third parties, these links are provided for your information and convenience only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources.

Our responsibility for loss or damage suffered by you

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of the DragonPass Premier benefit to you, those limitations and exclusions are set out in the terms and conditions.

Please note that we only provide the website for domestic and private use. You agree not to use the website for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

If defective digital content that we have supplied, damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation. However, we will not be liable for damage that was caused by you failing to have in place the minimum system requirements advised by us.

We are not responsible for viruses and you must not introduce them

We do not guarantee that the website will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform to access the website. You should use your own virus protection software.

You must not misuse the website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to the website, the server on which the website is stored or any server, computer or database connected to the website. You must not attack the website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately.

Rules about linking to our site

You may not create a link to this Website from any other website without prior permission from us.

Which country's laws apply to any disputes?

These terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a consumer and you are a resident of Northern Ireland or Scotland, you may also bring proceedings in Northern Ireland or Scotland (as applicable).